At Florida Health Care Plans, our definition of “Quality” is simple: It’s our commitment to excellence measured by the satisfaction of
you – our customers, our neighbors, our friends and our community.
That's why we're committed to understanding your health care needs
on a personal level.
FHCP’s goal is doing our jobs right the first time, every time to
meet the requirements of our members, fellow employees, and service partners.
To ensure quality relationships with our members, FHCP does our utmost to improve our responsiveness,
to anticipate your requirements and to provide you with superlative service. To reach our goal we count on far more than our dedication to continuing
education, professional standards and ethical practice behavior. On an
ongoing basis, we integrate clinical advances, implement innovations and
constantly measure and improve care.
We continually refine our health care and member know-how in order to:
- Conduct and support research on the effectiveness of treatments
- Ensure that clinicians, patients and policymakers have the information
they need to enhance the quality of care
- Identify any gaps in access to or use of our health care services
In a testament of our dedication to quality, we have been awarded “Excellent”
accreditation status by the National Committee for Quality Assurance (NCQA),
an independent, not-for-profit organization dedicated to assessing and
reporting on the quality of health plans, and a 4.5 Star Rating by the
Centers for Medicare and Medicaid Services (CMS).
Please visit FHCP.com for information on our Quality Improvement Program.
If you wish to obtain a paper copy, you may do so by emailing the FHCP
Quality Management Department at
Source: Statistical data from
www.medicare.gov on October 2016
2017 Quality Improvement Program Work Plan
2016 Quality Improvement Program Evaluation