At Florida Health Care Plans, our definition of “Quality” is
simple: it’s our commitment to excellence measured by the satisfaction
our customers, our neighbors, our friends and our community.
Our goal is to do our jobs right the first time, every time, to meet the
requirements of our members, fellow employees, and service partners. We
instill in our staff a dedication to continuing education, high professional
standards and ethical behavior.
IMPROVING SERVICES AND CARE FOR OUR MEMBERS
To ensure quality relationships with our members, FHCP constantly strives
to improve responsiveness, anticipate member needs and provide you with
exceptional service. That's why we're committed to understanding
your health care needs on a personal level.
As part of our continuous improvement efforts, we:
Focus on delivery of evidence-based medical care that is effective, on
time and cost-effective
Identify and address any gaps in accessing or using our health care services
Ensure that clinicians, patients and policymakers have the information
they need to improve quality of care
Constantly measure performance and take action to make sure our members
have the best experience of care
Conduct and support research on the effectiveness of treatments
QUALITY AND PERFORMANCE
FHCP is accredited by The National Committee for Quality Assurance (www.NCQA.org).
We have been awarded an accreditation status of Commendable for service
and clinical quality that meets NCQA's rigorous requirements for consumer
protection and quality improvement.
We have also received a Medicare 5-Star rating from the Centers for Medicare
and Medicaid Services (CMS).*
Click on the links below to review our current QI Program Evaluation and
Work Plan. If you would like additional information or need a copy of
these documents mailed to you, please contact us by emailing the FHCP
Quality Management Department at firstname.lastname@example.org.
2019 Quality Improvement Program Work Plan
2018 Quality Improvement Program Evaluation
www.medicare.gov, October 2018. Medicare evaluates plans based on a 5-star rating system.
Star Ratings are calculated each year and may change from one year to the next.