Sharing Your Health Information

Your health records, more connected care

Starting January 1, 2027, you'll have more ways to securely share your health information. You can give your doctors a clearer picture of your health, bring records from other health insurance plans together, or use a health app to keep your information handy.

These options are available to members with a Medicare Advantage plan or a qualified Health Insurance Marketplace plan.

Bring your health records together

If you've had health insurance with another company or currently have coverage with more than one company, you can ask Florida Health Care Plans (FHCP) to request your records.

Sharing these records can help your doctors understand your medical history and support your care when you change health plans or doctors.

Your records may include:

• Medical information from the past five years

• Dental and vision records, if those services were covered by your health plan

• Prior authorization information, including approvals, denials, and related records

Only participating health insurance companies can share records through this service.

How to request your records

To request records from a previous or other current health insurance company, complete the Payer-to-Payer API Opt-In Form (P2P) located in the Sharing Your Health Information section on the right side of this page.

Have your member ID from your previous or other current health insurance company ready. Complete a separate request for each company you want FHCP to contact.

Help your doctors see your health history

Sharing your health records helps your doctors and care team understand the care you've received, even when it came from different doctors or health insurance plans.

Beginning January 1, 2027, sharing with your treating doctors will be turned on automatically. For new members, this setting turns on within one week of the start of coverage.

The information available may include:

• Your FHCP health records

• Prior authorization history

• Records you've asked FHCP to collect from other health insurance companies

You can change your sharing preferences

You can turn sharing with your treating doctors off or back on at any time.

To manage your provider sharing preferences, use the Provider Access API Consent Form (PVA) in the Sharing Your Health Information section on the right side of this page.

Turning off sharing through this service does not prevent your doctors from receiving information needed for your care through other methods allowed by law.

Keep your health information handy with an app

You can choose a registered third-party health app to view your health information on your phone or another device.

Starting January 1, 2027, the information available through these services will also include prior authorization details. These may show what care was approved or denied, when a decision was made, and related information.

Before connecting an app, review its privacy policy to understand how your health information may be used, stored, or shared.

For questions about sharing your health information with a third-party app, call the number on the back of your member ID card.

Questions about sharing your records

When can I request records from another health insurance company?

Beginning January 1, 2027, you can request records starting on the first day your FHCP coverage begins.

Complete the Payer-to-Payer API Opt-In Form (P2P) in the Sharing Your Health Information section on the right side of this page. You can also call the number on the back of your member ID card for help.

Can I change my sharing choices?

Yes. You choose which participating health insurance companies FHCP can request records from.

If you currently have coverage with another company, you can stop or restart ongoing sharing at any time. While sharing is active, FHCP requests updated records about every 90 days.

For a previous health insurance company, a request cannot be canceled after you authorize it. However, you can choose whether to request additional records.

For help changing your sharing choices, call the number on the back of your member ID card.

Can I manage records for my child or another family member?

Parents or guardians can act as personal representatives for their minor children. Call the number on the back of your member ID card to set up permission.

Members age 18 years and older must manage their own records unless someone is authorized to act on their behalf. This includes spouses and adult dependents covered under the same policy.

What if my health information is incorrect?

Call the number on the back of your member ID card for help requesting a correction to your records, including information displayed in a connected health app.

Does sharing a prior authorization mean my treatment is approved?

No. Sharing your prior authorization history helps your doctors understand previous treatment decisions. It does not guarantee approval for current or future care.

If you have questions about approval for your current care, call the number on the back of your member ID card.

Need help getting started?

Call the number on the back of your member ID card for help requesting records, managing your sharing preferences, or acting on behalf of another member.