Defining Quality

At Florida Health Care Plans, our definition of “Quality” is simple: It’s our commitment to excellence measured by the satisfaction of you – our customers, our neighbors, our friends and our community.

That's why we're committed to understanding your health care needs on a personal level.

FHCP’s goal is doing our jobs right the first time, every time to meet the requirements of our members, fellow employees, and service partners.

To ensure quality relationships with our members, FHCP does our utmost to improve our responsiveness, to anticipate your requirements and to provide you with superlative service. To reach our goal we count on far more than our dedication to continuing education, professional standards and ethical practice behavior. On an ongoing basis, we integrate clinical advances, implement innovations and constantly measure and improve care.

We continually refine our health care and member know-how in order to:

  • Conduct and support research on the effectiveness of treatments
  • Ensure that clinicians, patients and policymakers have the information they need to enhance the quality of care
  • Identify any gaps in access to or use of our health care services

In a testament of our dedication to quality, we have recieved accreditation by the National Committee for Quality Assurance (NCQA), an independent, not-for-profit organization dedicated to assessing and reporting on the quality of health plans, and a 4.0 Star Rating by the Centers for Medicare and Medicaid Services (CMS).

Please visit for information on our Quality Improvement Program. If you wish to obtain a paper copy, you may do so by emailing the FHCP Quality Management Department at

Source: Statistical data from on October 2016

Related Documents

2018 Quality Improvement Program Work Plan
2017 Quality Improvement Program Evaluation