• Overview
• Authorization for Service
  • Referral Department
  • Case Management Department
  • Request a HMO Pre-Authorization
  • Request POS or Triple Option Pre-Certification
  • Refer a Member for Complex Case Management
• Claims
  • Medicare Part D Vaccines
  • Submit Paper Claim
  • Electronic Data Interchange(EDI)
• Coding
• Contracting with Florida Health Care Plans
• Credentialing
• Provider Handbook
• Provider Relations
• Referral Guidance
  • Laboratory Orders for all Networks

Provider Relations

The FHCP Provider Relations department is available to assist you in resolving issues between your practice and FHCP. Our Provider Relations Coordinator is available to provide on-site training of your staff regarding FHCP Policies and Procedures. The Coordinator will also intervene and resolve coordination of care issues, contract concerns, or supply needed instruction and guidance to you or your staff regarding member care within FHCP's provider network.

The FHCP Provider Relations Department is open Monday-Friday, 9:00 am - 5:00 pm and can be reached as follows:

Email us at: click here
Call us at (386) 615-4001 or (800) 352-9824, ext. 4001
Fax us at (386) 676-7167

Urgent issues after hours or on weekends can be resolved by contacting FHCP's Call Center at (386) 676-7100 or (800) 352-9824.