• Overview
• Grievances
  • How to File a Grievance
• Complaints about Part C Medical Services and Benefits
  • Organization Determination
  • Appeal a Determination
• Complaints about Part D Prescription Drug Benefit
  • Coverage Determination
  • Ask for an Exception
  • Appeal a Determination

How to File a Grievance

To file your grievance orally please call FHCP's Member Services Department at 386-615-4022 or 1-877-615-4022. From November 15 through March 1 of each year the hours of operation are 7 days a week, 8 a.m. to 8 p.m. From March 2 through November 14 of each year the hours of operation are Monday through Friday, 8 a.m. to 8 p.m. The hearing impaired may call TTY at 1-877-260-8312. You may submit your grievance in writing to:

Florida Health Care Plans
Attn: Member Services
1340 Ridgewood Avenue
Holly Hill, FL 32117

To obtain an aggregate number of Grievances filed with Florida Health Care Plans, please contact Member Services at 386-615-4022 or 1-877-615-4022. From November 15 through March 1 of each year the hours of operation are 7 days a week, 8 a.m. to 8 p.m. From March 2 through November 14 of each year the hours of operation are Monday through Friday, 8 a.m. to 8 p.m. The hearing impaired may call TTY at 1-877-260-8312.

• Members of the Medvantage Plan please refer to Section 4 of your Evidence of Coverage for complete information on filing a grievance.
• Members of the Medvantage Rx & Rx Plus Plans please refer to Section 4 of your Evidence of Coverage for complete information on filing a grievance.