Joyce Kramzer is Blue Cross and Blue Shield of Florida’s (BCBSF) senior vice president, business operations. In this role, Kramzer has primary accountability for the business strategies and operations of delivery system, service, senior markets and IT as well as the execution of integrated business transformation across these areas.
Prior to Kramzer’s current role, she was senior vice president of delivery system providing leadership for network management, care management, medical cost management and medical informatics. She also was vice president of underwriting with overall responsibility for underwriting and renewing group business.
Prior to joining BCBSF in 1997, Kramzer held a number of underwriting and business re-engineering positions with CIGNA HealthCare.
Throughout her career, Kramzer has been active in the community as a board member of Big Brothers Big Sisters and the Daniel Foundation and serves on the board of directors of Capital Health Plan, Health Options Inc. and Florida Health Care Plan. Kramzer also serves as chairperson of the board of directors for the University of North Florida College of Health Dean’s Council.
Kramzer holds a Bachelor of Arts in Business Administration with a concentration in marketing from Duquesne University.
Jon Urbanek is Blue Cross and Blue Shield of Florida’s (BCBSF) group vice president, of sales, distribution and local presence. In this role, Jon is responsible for the top-line revenue of the company and the acquisition and retention of all commercial and individual lines including local, national, the federal employee program and state employee program. He is also accountable for the development and execution of strategy and programs to enhance our presence in the local communities.
Urbanek has 20 years of experience with BCBSF where he has held a number of key positions. Most recently, he served as vice president of products and expansion markets, and previously as vice president and chief underwriting officer. He also held positions leading sales process improvements and automation. Prior to joining BCBSF, Urbanek was an independent agent and also worked with large self-funded customers while employed by a third-party health plan administrator.
Urbanek holds a Bachelor of Science in Psychology from Florida State University; has achieved the designation of Certified Employee Benefit Specialist (CEBS) from the Wharton School at the University of Pennsylvania and the International Foundation of Employee Benefits; and is a fellow of the International Society of Certified Employee Benefits Specialists.
Deanna McDonald is Blue Cross and Blue Shield of Florida’s (BCBSF) group vice president, and chief accounting officer. In this role, McDonald is accountable for corporate accounting, business planning, operational planning and development, corporate procurement and cost management.
Prior to McDonald’s current role, she was group vice president and strategic integration officer leading the successful integration of Florida Health Care Plan Inc, into the Blues family. Prior to this role, McDonald held numerous managerial positions within the finance and sales areas.
Prior to joining BCBSF in 1990, McDonald was an audit supervisor with Coopers and Lybrand in Jacksonville, Fla. primarily serving insurance clients.
Throughout her career, McDonald has been active in the community. She serves on the board of directors for Florida Health Care Plan, The Blue Foundation for a Healthy Florida, First Coast Service Options (FCSO) and the United Way of Northeast Florida Finance Committee. McDonald also is a member of the American and Florida Institutes of Certified Public Accountants.
McDonald holds a Bachelor of Science in Business Administration and Accounting from the University of North Florida. She also is a certified public accountant.
Chris Doerr is Blue Cross and Blue Shield of Florida’s (BCBSF) executive vice president, chief administrative officer, chief financial officer and a member of the office of the chief operating officer. Doerr has overall responsibility for finance, accounting, actuarial, underwriting, corporate development, corporate tax, treasury and the investment portfolios.
Prior to joining BCBSF in 1995, Doerr worked at CIGNA, where he began as an actuarial assistant in 1970 and rose through a variety of positions to become the senior vice president and chief financial officer of CIGNA Health Care.
He is chairman of the Boards for Florida Combined Life Insurance Company Inc., Diversified Health Services Inc. and OptaComp. Throughout his career, Doerr has been active in the community. He is a member of the United Way of NE Florida Board of Trustees, Chairman of the United Way of NE Florida Finance Committee and Chair of the Jacksonville Symphony Orchestra, where he also serves as a member of the Executive Committee and Finance Committee.
Doerr holds a Bachelor of Arts from Washington University in St. Louis and a Master of Actuarial Science from the University of Michigan. He is a fellow of the Society of Actuaries.
Chief Executive Officer and President of Florida Health Care Plan, Inc.
Wendy Myers, MD, is Chief Executive Officer and President of Florida Health Care Plans. During the period of 2000 to 2010, she served as President and Chief Medical Officer. She received her under graduate degree from Florida State University where she was a part of the Program in Medical Sciences program. She graduated from the University of Florida, College of Medicine with her MD. She completed her Internal Medicine Internship and Residency at the University of Maryland. She is Board Certified in Internal Medicine as a Diplomat of the American Board of Internal Medicine. She is Certified by the American Board of Quality Assurance and Utilization Review Physicians.
Dr. Myers is a Clinical Assistant Professor for FSU College of Medicine and serves as Internal Medicine Physician/Consultant for FHCP and Crouch Medical Clinic (1992 to present). She was previously a Hospitalist and a Primary Care Physician for FHCP as well as an Internal Medicine Consultant for Social Security Administration Disability Determination.
Dr. Myers is a member of the Halifax Health Hospital Medical Staff. She serves on the Executive Committee of the Volusia County Medical Society, is a member of the American College of Physicians and of the American College of Physician Executives. She Chairs or participates in many committees including Patient Safety, Disease Management, Physician Leadership, Electronic Health Record Policy Board, Pharmacy and Therapeutics.
David C. Schandel joined Florida Health Care Plan, Inc. (FHCP) in November, 1994 as Vice President and currently serves as Chief Financial Officer/Associate CEO, Secretary and Treasurer. Mr. Schandel was previously employed by Ernst & Ernst in Cleveland for 15 years through two mergers that resulted in Ernst & Whinney and Ernst & Young. In addition to Cleveland, he practiced in Orlando and Daytona Beach. He ended his public accounting career when he left Deloitte & Touche in 1994 to join FHCP and remains a Certified Public Accountant in both Ohio and Florida. Mr. Schandel received his B.S. in Business Administration (cum laude) with a major in Accounting from the University of Central Florida.
Mr. Schandel is a member of the American Institute of CPA’s, the Florida Institute of CPA’s, and is an active member of the Daytona Beach Rotary Club.
Chief Medical Officer
Joseph Zuckerman, MD is Chief Medical Officer (CMO). Dr. Zuckerman is responsible for creating health care strategy and policy for FHCP. He leads the development and maintenance of care, quality and professional programs. Prior to his appointment, Zuckerman served as Director of Hospital Services at FHCP and during that time was instrumental in starting a Hospitalist Service for Halifax Medical Center. He has been actively involved in medical education for more than 20 years, teaching clinical internal medicine to both medical students and residents, and also serves as a Clinical Assistant Professor at Florida State University College of Medicine. Dr. Zuckerman received his Doctor of Medicine from Albany Medical College and is a Diplomat of the American Board of Internal Medicine.
Chief Marketing and Sales Officer
Mikelle Streicher, RN, Ph.D. is Florida Health Care Plan, Inc. (FHCP) Chief Marketing and Sales Officer. In this role, Dr. Streicher's key objective is to build and retain FHCP membership through the use of electronic tools and further development of community relationships. Dr. Streicher joined FHCP in April 2006 as Chief Clinical Information Officer, responsible for all clinical & business applications impacting health care operations.
Prior to joining FHCP, Dr. Streicher was with IBM Global Services responsible for the development, marketing, and delivery of consulting services in the healthcare provider space.
Dr. Streicher earned an RN diploma from Northwestern University's James Ward Thorne School of Nursing, a bachelor's degree in nursing education from Chicago State University, and master and doctorate degrees in Administration and Planning from the University of Alabama.
Chief Information Officer
Jim Bare joined Florida Health Care Plan, Inc. (FHCP) in August of 2006 as Chief Information Officer. In this role, Jim provides overall leadership for Information Systems and is responsible for all technical solutions.
Prior to joining FHCP Jim was a Senior Project Executive and Partner with IBM Business Consulting Services. He also held several senior leadership positions at IBM Global Services. Jim developed and delivered technology solutions in Healthcare, Homeland Security and led the development of the Healthcare Integrated General Ledger Accounting System (HIGLAS) for the Center for Medicare and Medicaid Services. He retired after 32 years in 2005.
Jim holds a Bachelor of Arts in Business Administration from Oglethorpe University.