Quality Policy
At Florida Health Care Plans, our definition of “Quality” is simple: It’s our commitment to excellence measured by the satisfaction of you – our customers, our neighbors, our friends and our community.
That’s why we’re committed to understanding your health care needs on a personal level. FHCP’s goal is doing our jobs right the first time, every time to meet the requirements of our members, fellow employees, and service partners.
To ensure quality relationships with our members, FHCP does our utmost to improve our responsiveness, to anticipate your requirements and to provide you with superlative service. To reach our goal we count on far more than our dedication to continuing education, professional standards and ethical practice behavior. On an ongoing basis, we integrate clinical advances, implement innovations and constantly measure and improve care.
We continually refine our health care and member know-how in order to:
- Conduct and support research on the effectiveness of treatments
- Ensure that clinicians, patients and policymakers have the information they need to enhance the quality of care
- Identify any gaps in access to or use of our health care services
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FHCP Exceeds 2010 Goals for Provider Availability!
As a managed care plan, FHCP requires members to utilize a designated provider network for covered services. Therefore, FHCP always wants to ensure there are adequate numbers and appropriate geographic distribution of primary care, behavioral health, and specialty care practitioners to meet member needs. We closely monitor practitioner availability annually against established standards, and initiate action to improve provider availability when needed. Our annual report is now available on FHCP’s website. This report describes FHCP’s provider availability monitoring methodology, results, analysis, and action.
FHCP also analyzes data about member cultural needs and preferences at least every other year to determine whether the current practitioner network is meeting these needs. Practitioner availability monitoring is completed for primary care practitioners, high volume specialty care practitioners, and high volume behavioral health practitioner types.
We are pleased to report that all results of the FHCP Provider Availability Analysis met or exceeded the performance goals for 2010. To view this report on FHCP’s website, please click here. Or, a paper copy is available from the FHCP Provider Relations Coordinator. To request a paper copy, please contact Carol Cooper, LPN, at 386-615-4001 or via email at ccooper@fhcp.com.
Learn more about the health care choices and options that are waiting for you!
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