At Florida Health Care Plans, our definition of “Quality” is simple: It’s our commitment to excellence measured by the satisfaction of you – our customers, our neighbors, our friends and our community.
That's why we're committed to understanding your health care needs on a personal level.
FHCP’s goal is doing our jobs right the first time, every time to meet the requirements of our members, fellow employees, and service partners.
To ensure quality relationships with our members, FHCP does our utmost to improve our responsiveness, to anticipate your requirements and to provide you with superlative service. To reach our goal we count on far more than our dedication to continuing education, professional standards and ethical practice behavior. On an ongoing basis, we integrate clinical advances, implement innovations and constantly measure and improve care.
We continually refine our health care and member know-how in order to:
- Conduct and support research on the effectiveness of treatments
- Ensure that clinicians, patients and policymakers have the information they need to enhance the quality of care
- Identify any gaps in access to or use of our health care services
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